Give us a call on 03 9354 8854

Caring for your physical, emotional, social and mental wellbeing

Since 1978

Moving Forward

Friday 15 May 2020

In light of the Premier’s announcements this week of a "limited phasing" of restrictions, as the organisation runs both a funded and private stream of service provision, there will be a gradual transitioning back to face-to-face services, dependent on the service stream in which an individual is categorised under. Therefore, given the return to school for all Victorian students on Tuesday 9 June (as many families access our services), as of Monday 15 June, clients and new referrals coming through our funded stream which encompasses counselling and psychoeducation services will be offered the option to attend onsite services.

When it comes to our premarital and relationship programs, it is envisaged that Sunday workshops and PREPARE Relationship Inventories will transition to onsite service delivery in July. No sooner. PREPARE inventories will continue to be supported via Skype.

Parenting education which encompasses New Parent Groups will continue to be delivered via MS Teams in the short-term along with other parenting and relationship programs aimed at supporting parent’s mental health. We will work with our significant collaborative partners – Moreland Maternal and Child Health Service, Springvale Service for Children and City of Greater Dandenong – in transitioning these significant programs back to onsite targeted psychological support.

As our private counselling stream receives referrals from General Practitioners and CAREinMIND Mental Health and Suicide Prevention Services, as of Monday 25 May, individual therapists will determine which individuals are best placed to return to face-to-face counselling; all dependent on their circumstance and level of vulnerability. 

It is NOT envisaged that onsite service delivery will return to full capacity until the second part of the year.

As noted in all my communications with the RelateWell team, I see a mixture of both forms of service delivery being provided – face-to-face, telephone and online platforms –given the communities anxiety about the pandemic. Therefore, this is merely an “option” as many clients will want to continue with telehealth and online services.

Therefore, in the preceding weeks, there will be a gradual return to onsite service delivery supported by social distancing and workplace hygiene requirements as to minimise physical contact and infection where possible; and ongoing updates regarding Government advice on best practice measures to avoid infection.

We look forward to welcoming our current clients, participants and new referrals back to our premises. But until then, we will continue to support you with service provision which is underpinned by sound governance and evidence-based clinical practice.

Stay safe and well

Angela Damianopoulos, Executive Director


Dear RelateWell clients and community partners

RelateWell will be running as usual with technological mediums introduced to facilitate the transition from face-to-face interaction to counselling via telephone (telehealth) and psychoeducational relationship services and programs via Teams, Zoom and Skype. 

Our experienced team of psychologists, counsellors and educators will continue to support current clients and new referrals and self-referrals during the coronavirus (COVID-19) pandemic.

Referrals will continue to be accepted for bulk-billing items via Mental Health Care Plans (telehealth); and for CAREinMIND Mental Health and Suicide Prevention Services.

Our funded services and programs under the sub-activity Family and Relationship Services (FaRS), Government Department of Social Services (DSS), which encompasses counselling and psycho-education, will continue to play a critical role during these challenging times, with services being delivered via telephone and Skype.

It is important to remember that during these times where social distancing is a requirement, we need to check in on our loved ones through technological mediums such as telephone or skype, to let them know that they are valued and loved. Feelings of Isolation (physical and social) and loneliness impact on one’s mental health, so it is important to keep in contact. 

As the situation is evolving rapidly, the best sources of information are the Commonwealth Government's regular updates and news:; and the Victorian Department of Health and Human Services (DHHS):

Keep checking our website and facebook for regular updates about our services; and subscribe to our newsletter for evidence-based supported practices in caring for your physical, emotional, social and mental wellbeing. 

Angela Damianopoulos, Executive Director


Course Details

Let's Make It Work
22nd Sep
(10:00am - 4:00pm)

For all couples planning to marry and/or in a committed relationship

Morning & Evening appointments (Mon - Fri)

No additional charge for evening appointments

Medicare rebates


Private Health Insurance rebates

Short waiting period

Low cost funded counselling from $20 (income assessed)

55 minute session


We see people presenting with:

Relationship, Marriage and Family Issues

Separation or divorce

Anger Management


Anxiety disorders

Parenting Issues

Perinatal mental health

Family Conflict and Family Dispute Issues

Cross-Cultural & Bi-Cultural Issues

Interpersonal Issues

Self-Esteem & Developmental Issues

Sexuality and sexual identity

Grief & Loss

Abuse & violence in relationships

Stress Management

Life Transitions & Adjustment Issues

Career Guidance

Locations: Coburg, Brunswick West, Springvale