Give us a call on 03 9354 8854

Counselling services onsite or via telephone

Since 1978, caring for your personal, emotional and mental health

Bulk-Billing onsite or telehealth

Available: Medicare rebates, BULK BILLING via GP Mental Health Care Plan, CAREinMIND Mental Health Services, Private Health Insurance Rebates, NDIS Therapeutic Supports

Experienced psychologists providing individual, couple and family Counselling

The Family Relationships Institute Inc. (RelateWell) provides valuable, high quality and affordable counselling and therapeutic services in a confidential, safe and supportive environment where you can share your feelings, thoughts and concerns. 

Counselling may be helpful if you are feeling anxious, unhappy or unfulfilled in your life by helping you develop the skills and strategies needed to make your life and/or marriage/relationship work. Our psychologists will assist you in gaining awareness, clarity and an outlook.

We operate both a funded and private counselling stream.

Approaches used include:

  • Cognitive and Behavioural Therapy (CBT)
  • Interpersonal Therapy (IPT)
  • Acceptance and Commitment Therapy (ACT)
  • Motivational Interviewing
  • Emotion-Focused Therapy (EFT)
  • Behaviour Therapy
  • Psychodynamic Therapy
  • Existential Therapy
  • Person-Centred Therapy (client-centred counselling)
  • Solution-Focused brief Therapy
  • Family/Systemic Therapy
  • Mindfulness
  • Play Therapy

Counselling Locations:

Coburg, Brunswick West, Glenroy, Springvale and Pascoe Vale

Psychologist qualifications

We have an experienced team of fully registered and provisional Psychologists and a Psychotherapist (meet our team via the counselling team link).


Fees are set according to income.

We run both a funded and private counselling stream.

The cost to see a psychologist in our funded stream starts at $20.00.

Bulk Billing available (eligibility applies) via Mental Health Care Plans.

Sessions are for 55 minutes.

Recommended APS (Australian Psychological Society) payment schedule to see a registered psychologist for 46 - 60 minutes is $238

Is there a Waiting List?

Short waiting list.

Do you see clients under the Medicare GP Mental Health Care Plan?

Our Registered Psychologists provide psychological treatment to clients under the Medicare GP Mental Health Care Plan. A GP referral to our organisation is required in order to receive this service.

Note: Mental Health Care Plans are for 12 months per calendar year.

Do I have to pay a fee to receive psychological treatment under the Medicare GP Mental Health Care Plan?

Yes, a fee for this service will be assessed on your initial inquiry.

Full payment is required at appointment. After receiving Medicare rebate onsite, your out of pocket expense will commence at $55.00 for a 60 minute session.

BULK BILLING available to eligible clients (unemployed).

You will need a current Medicare card to receive this service.

Are you a CAREinMIND provider (formerly ATAPS) ?

Yes, our organisation provides counselling via the CAREinMIND Referral pathway.

Your GP will be able to nominate our organisation as the chosen referral at the application stage.

The CAREinMIND pathway is funded by the Australian Government by the Melbourne Primary Care Network.

Client Confidentiality

Your right to confidentiality in counselling is protected under the Family Law Act 1975. Our Psychologists work within this professional code of ethics which obligates them to full confidentiality.

However, confidentiality is limited under the following circumstances: when subpoenaed by a court; failure to disclose information could place you or another person at risk; or when prior approval has been obtained.


For those clients in remote areas, we provide skype counselling services.

Cancellation Policy

Once an appointment has been made to see one of our psychologists, as a whole hour is reserved for the appointment, we require 24 hours’ notice for cancellation of a scheduled consultation. 24 hours' notice is required to allow the time to offer the appointment to another client who is on our cancellation list awaiting an appointment. A fee of $100 will be charged for non-attendance or less than 24 hours’ notice of cancellation. 

Download and print our Counselling Brochure (531kb)

Morning & Evening appointments (Mon - Fri)

No additional charge for evening appointments

Medicare rebates


CAREinMIND Mental Health Services

CAREinMIND Suicide Prevention Services

Private Health Insurance rebates

Short waiting period

Low cost counselling from $30 (income assessed)

55-60 minute session 


We see people presenting with:

Mental Health Issues

Perinatal Mental Health

Relationship, Marriage and Family Issues

Separation or divorce

Anger Management



Parenting Issues

Family Conflict and Family Dispute Issues

Cross-Cultural & Bi-Cultural Issues

Interpersonal Issues

Self-Esteem & Developmental Issues

Sexuality and sexual identity

Grief & Loss

Abuse & violence in relationships

Stress Management

Life Transitions & Adjustment Issues

Career Guidance

Locations: Coburg, Brunswick West, Glenroy, Springvale, Pascoe Vale

 medicare rebatedownload